FAQ
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Frequently Asked Questions (FAQ)
Welcome to our FAQ page! Here, we’ve answered some of the most common questions our guests have about staying in our serviced accommodations. If you have any additional queries, feel free to contact our friendly local team
Booking and Reservations
You can book directly through our website by selecting your desired property, dates, and completing the payment process. Alternatively, you can call our team for assistance with your booking.
We accept all major credit and debit cards, including Visa, MasterCard, and American Express. Bank transfers and online payment options like PayPal are also available.
Yes, we typically require a damage deposit to secure your booking. The amount varies depending on the property and duration of stay. The deposit will be refunded after check-out, subject to our terms and conditions. We use a secure service called Charge Automation to collect our damage deposits, so please expect an email from them after booking.
Yes, we have a flexible cancellation and modification policy – you can cancel or modify your booking free of charge within 24 hours of your check in date. Please contact us for assistance.
Check-In and Check-Out
Standard check-in time is 3:00 PM, and check-out is at 11:00 AM. Early check-in or late check-out may be available upon request, subject to availability and additional fees.
After your booking is confirmed, you will receive detailed check-in instructions via email, including property access codes or key collection details. Our team is available to assist if you encounter any issues during check-in.
Yes, early check-in and late check-out may be arranged depending on availability. Please contact us in advance to make these arrangements, as additional charges may apply.
During Your Stay
Our serviced accommodations come fully equipped with amenities such as Wi-Fi, a flat-screen TV, fully equipped kitchen, fresh linens, towels, and toiletries. Specific amenities may vary by property, so please check the property listing for details.
Yes, we are currently changing our coffee pod machines to cafetieres with freshly and locally ground 200 degrees delicious coffee. This is more sustainable with less plastic waste and a better coffee, in our opinion!
Yes, we offer regular housekeeping services, including cleaning and linen changes. The frequency of these services can be adjusted based on your preferences and the length of your stay.
Our customer service team is available 24/7 to assist with any issues or concerns. You can reach us by phone, email, or through our online chat service.
Many of our properties offer complimentary or paid parking options. Please check the specific property listing or contact us for detailed information on parking availability.
Policies and Guidelines
Yes, the minimum stay requirement varies by property of 1 or 2 nights. Please refer to the property listing for specific details.
Some of our properties are pet-friendly. Please check the property listing for pet policies and any associated fees. If you’re unsure, feel free to contact us for clarification.
All our properties are non-smoking. Smoking is strictly prohibited inside the accommodations. Designated smoking areas may be available outside some properties.
Guests are responsible for any damages caused during their stay. We may deduct repair costs from the damage deposit, or charge you separately if the deposit does not cover the full cost of damages. Please report any damages immediately.
After Your Stay
Checking out is simple. Please follow the check-out instructions provided to you upon arrival, which may include locking the property and leaving the keys in a designated location. Ensure all personal belongings are taken, and the property is left in good condition.
Your deposit will be refunded within 3 business days after check-out, pending a property inspection. If any deductions are necessary, we will inform you via email with an itemized list.
Absolutely! We welcome feedback from our guests. After your stay, you’ll receive an email invitation to leave a review, or you can submit your review directly on our website or through the booking platform.
Guests are responsible for any damages caused during their stay. We may deduct repair costs from the damage deposit, or charge you separately if the deposit does not cover the full cost of damages. Please report any damages immediately.
ABOUT HARMONY STAYS
Welcome to Harmony Stays! Guests enjoy high quality finishes. Owners get the most out of their property
Book your stay with us now!
Quick Links
Contact With Us
- Harmony Stays, Crocus Street, Nottingham, NG2 3EL
- Phone number: +441157080189
- email: team@harmony-stays.co.uk