Privacy Policy for Harmony Stays Ltd
Effective Date: 20th October 2024
Welcome to Harmony Stays Ltd (“we,” “us,” “our”). We respect your privacy and are committed to protecting your personal data. This privacy policy explains how we collect, use, and safeguard your information when you visit www.harmony-stays.co.uk (the “Site”) or use our serviced accommodation booking services. Please read this policy carefully to understand our practices regarding your personal data.
By using our Site, you agree to the collection and use of your information in accordance with this privacy policy.
Effective Date: 20th October 2024
Welcome to Harmony Stays Ltd (“we,” “us,” “our”). We respect your privacy and are committed to protecting your personal data. This privacy policy explains how we collect, use, and safeguard your information when you visit www.harmony-stays.co.uk (the “Site”) or use our serviced accommodation booking services. Please read this policy carefully to understand our practices regarding your personal data.
By using our Site, you agree to the collection and use of your information in accordance with this privacy policy.
1. Information We Collect
We collect and process personal data to provide and improve our services. The data we collect may include:
We collect and process personal data to provide and improve our services. The data we collect may include:
a. Information You Provide Directly
- Booking Information: When making a reservation, we collect personal details such as your name, email address, phone number, home address, payment information, and any special requirements related to your stay.
- Account Registration: If you create an account, we collect your username, password, and contact information.
- Communications: Any information you share with us via emails, phone calls, or the contact form on our Site.
- Booking Information: When making a reservation, we collect personal details such as your name, email address, phone number, home address, payment information, and any special requirements related to your stay.
- Account Registration: If you create an account, we collect your username, password, and contact information.
- Communications: Any information you share with us via emails, phone calls, or the contact form on our Site.
b. Information Collected Automatically
- Usage Data: We collect data about how you interact with our Site, including IP address, browser type, device information, pages viewed, time spent on the Site, and referring URLs.
- Cookies and Tracking Technologies: We use cookies and similar technologies to collect information about your browsing behaviour on our Site. You can manage your cookie preferences via your browser settings. For more details, please review our Cookies Policy.
- Usage Data: We collect data about how you interact with our Site, including IP address, browser type, device information, pages viewed, time spent on the Site, and referring URLs.
- Cookies and Tracking Technologies: We use cookies and similar technologies to collect information about your browsing behaviour on our Site. You can manage your cookie preferences via your browser settings. For more details, please review our Cookies Policy.
2. How We Use Your Information
We use the personal data we collect for various purposes, including:
- Booking Management: To process your accommodation bookings, manage your reservations, and provide customer support.
- Payment Processing: To process your payments securely and prevent fraud.
- Communications: To send booking confirmations, respond to inquiries, and provide updates related to your booking.
- Marketing (Opt-In): If you opt-in, we may send promotional offers, newsletters, and updates about our services. You can unsubscribe from these communications at any time.
- Site Improvements: To monitor and analyse usage patterns, improve our website’s functionality, and enhance the user experience.
- Legal Compliance: To comply with legal obligations, such as reporting requirements or responding to lawful requests from authorities.
We use the personal data we collect for various purposes, including:
- Booking Management: To process your accommodation bookings, manage your reservations, and provide customer support.
- Payment Processing: To process your payments securely and prevent fraud.
- Communications: To send booking confirmations, respond to inquiries, and provide updates related to your booking.
- Marketing (Opt-In): If you opt-in, we may send promotional offers, newsletters, and updates about our services. You can unsubscribe from these communications at any time.
- Site Improvements: To monitor and analyse usage patterns, improve our website’s functionality, and enhance the user experience.
- Legal Compliance: To comply with legal obligations, such as reporting requirements or responding to lawful requests from authorities.
3. Legal Basis for Processing
We process your personal data on the following legal bases:
- Contractual Necessity: To fulfill your booking and provide the services you have requested.
- Legitimate Interests: To improve our services, prevent fraud, and manage our business.
- Consent: For marketing communications and certain cookies, where you have provided your consent.
- Legal Obligation: To comply with laws and regulations, including tax and reporting obligations.
We process your personal data on the following legal bases:
- Contractual Necessity: To fulfill your booking and provide the services you have requested.
- Legitimate Interests: To improve our services, prevent fraud, and manage our business.
- Consent: For marketing communications and certain cookies, where you have provided your consent.
- Legal Obligation: To comply with laws and regulations, including tax and reporting obligations.
4. How We Share Your Information
We do not sell or rent your personal data to third parties. However, we may share your data with:
- Service Providers: We work with third-party companies to provide payment processing, customer service, and website hosting. These service providers are only allowed to use your data to provide the services we have contracted them for.
- Legal Requirements: We may disclose your personal data to comply with legal obligations, respond to government requests, or enforce our terms and policies.
- Business Transfers: If Harmony Stays Ltd undergoes a business transaction such as a merger or acquisition, your personal data may be transferred as part of that transaction.
We do not sell or rent your personal data to third parties. However, we may share your data with:
- Service Providers: We work with third-party companies to provide payment processing, customer service, and website hosting. These service providers are only allowed to use your data to provide the services we have contracted them for.
- Legal Requirements: We may disclose your personal data to comply with legal obligations, respond to government requests, or enforce our terms and policies.
- Business Transfers: If Harmony Stays Ltd undergoes a business transaction such as a merger or acquisition, your personal data may be transferred as part of that transaction.
5. Your Data Protection Rights
You have the following rights under data protection law:
- Access: You have the right to request a copy of the personal data we hold about you.
- Rectification: You have the right to request corrections to any inaccurate or incomplete personal data.
- Erasure: You can request the deletion of your personal data, subject to any legal obligations we may have to retain it.
- Restriction: You may ask us to limit the processing of your personal data in certain situations.
- Data Portability: You can request that we provide your personal data in a structured, machine-readable format.
- Objection: You may object to the processing of your personal data in certain circumstances, including for direct marketing purposes.
- Withdraw Consent: If you have given consent for certain processing activities, you can withdraw it at any time.
To exercise any of these rights, please contact us at [Email Address]. We will respond to your request within one month.
You have the following rights under data protection law:
- Access: You have the right to request a copy of the personal data we hold about you.
- Rectification: You have the right to request corrections to any inaccurate or incomplete personal data.
- Erasure: You can request the deletion of your personal data, subject to any legal obligations we may have to retain it.
- Restriction: You may ask us to limit the processing of your personal data in certain situations.
- Data Portability: You can request that we provide your personal data in a structured, machine-readable format.
- Objection: You may object to the processing of your personal data in certain circumstances, including for direct marketing purposes.
- Withdraw Consent: If you have given consent for certain processing activities, you can withdraw it at any time.
To exercise any of these rights, please contact us at [Email Address]. We will respond to your request within one month.
6. Data Retention
We retain your personal data only for as long as necessary to fulfill the purposes we collected it for, including for legal, accounting, or reporting requirements. If you make a booking, we will keep your data for at least seven years to comply with tax and financial reporting obligations.
We retain your personal data only for as long as necessary to fulfill the purposes we collected it for, including for legal, accounting, or reporting requirements. If you make a booking, we will keep your data for at least seven years to comply with tax and financial reporting obligations.
7. Data Security
We take appropriate security measures to protect your personal data from loss, misuse, unauthorised access, disclosure, alteration, or destruction. However, no method of transmission over the Internet or electronic storage is completely secure. While we strive to use commercially acceptable means to protect your personal data, we cannot guarantee its absolute security.
We take appropriate security measures to protect your personal data from loss, misuse, unauthorised access, disclosure, alteration, or destruction. However, no method of transmission over the Internet or electronic storage is completely secure. While we strive to use commercially acceptable means to protect your personal data, we cannot guarantee its absolute security.
8. International Data Transfers
As a UK-based company, your personal data will primarily be processed within the UK and European Economic Area (EEA). However, some of our service providers may process your data outside the EEA. In such cases, we ensure that appropriate safeguards, such as Standard Contractual Clauses (SCCs), are in place to protect your data.
As a UK-based company, your personal data will primarily be processed within the UK and European Economic Area (EEA). However, some of our service providers may process your data outside the EEA. In such cases, we ensure that appropriate safeguards, such as Standard Contractual Clauses (SCCs), are in place to protect your data.
9. Cookies and Tracking Technologies
Our Site uses cookies and other tracking technologies to enhance user experience and collect information about usage patterns. Cookies help us remember your preferences and tailor the Site to your interests. For more detailed information on how we use cookies, please review our Cookies Policy.
Our Site uses cookies and other tracking technologies to enhance user experience and collect information about usage patterns. Cookies help us remember your preferences and tailor the Site to your interests. For more detailed information on how we use cookies, please review our Cookies Policy.
10. Third-Party Links
Our Site may contain links to third-party websites. We are not responsible for the privacy practices of these external sites. We encourage you to review the privacy policies of any websites you visit from our Site.
Our Site may contain links to third-party websites. We are not responsible for the privacy practices of these external sites. We encourage you to review the privacy policies of any websites you visit from our Site.
11. Children’s Privacy
Our services are not directed at individuals under the age of 18, and we do not knowingly collect personal data from children. If we become aware that we have inadvertently collected data from a child, we will take steps to delete it.
Our services are not directed at individuals under the age of 18, and we do not knowingly collect personal data from children. If we become aware that we have inadvertently collected data from a child, we will take steps to delete it.
12. Changes to This Privacy Policy
We may update this privacy policy from time to time to reflect changes in our practices, legal requirements, or improvements to our services. Any updates will be posted on this page, and the “Effective Date” will be revised accordingly. We encourage you to review this policy periodically.
We may update this privacy policy from time to time to reflect changes in our practices, legal requirements, or improvements to our services. Any updates will be posted on this page, and the “Effective Date” will be revised accordingly. We encourage you to review this policy periodically.
13. Contact Us
If you have any questions, concerns, or requests regarding this privacy policy or how we handle your personal data, please contact us at:
Phone: 0115 708 0189
Email: team@harmony-stays.co.uk
By using our Site and services, you acknowledge that you have read and understood this privacy policy and agree to the collection and use of your data as described.
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If you have any questions, concerns, or requests regarding this privacy policy or how we handle your personal data, please contact us at:
Phone: 0115 708 0189
Email: team@harmony-stays.co.uk
By using our Site and services, you acknowledge that you have read and understood this privacy policy and agree to the collection and use of your data as described.